Refund Policy

Last Updated: October 31, 2026

Our Commitment to Fairness

At Ranjan Technovate Private Limited (CIN: U62013BR2026PTC085204), we strive to deliver exceptional value and engineered reliability in all our systems. This refund policy outlines the terms under which refunds may be granted across custom development contracts and software subscriptions.

We maintain complete transparency and deliverable-based governance in all commercial relationships.

1. General Refund Policy

1.1 Custom Development Projects

Due to the custom nature of our web development services, we operate on the following refund principles:

  • Deposits are non-refundable once work has commenced
  • Refunds are only considered for uncompleted work if we fail to meet agreed-upon specifications
  • No refunds for completed and delivered work
  • Change of mind or business direction does not qualify for refunds

1.2 Subscription Services

For ongoing maintenance and support services:

  • Pro-rated refunds available for unused portions of monthly/annual subscriptions
  • 30-day money-back guarantee on new subscription plans
  • Cancellation must be requested before next billing cycle

2. Refund Eligibility Scenarios

Eligible for Refund

  • Failure to deliver agreed-upon features
  • Significant deviation from project specifications
  • Project cancellation before any work begins
  • Technical issues we cannot resolve within 30 days

Not Eligible for Refund

  • Change of mind or business requirements
  • Dissatisfaction with aesthetic preferences
  • Failure to provide required materials/information
  • Third-party service issues beyond our control

3. Refund Request Process

1

Submit Formal Request

Email your refund request to info@ranjantechnovate.com including:

  • Project reference number
  • Detailed reason for refund request
  • Supporting documentation or evidence
2

Review Period

We will review your request within 5-7 business days. During this period:

  • We may request additional information
  • We will assess against project agreement
  • We may propose alternative solutions
3

Resolution

Once approved, refunds are processed within 14 business days to the original payment method.

4. Partial Refund Calculation

For partially completed work where refunds are granted, the calculation follows this formula:

Refund Amount = (Total Paid - Completed Work Value - Administrative Fee)
Completed Work Value
Hours worked × Hourly rate
Administrative Fee
10% of total project cost (max $500)
Minimum Refund
Not less than 50% of remaining balance

5. Dispute Resolution

If you disagree with our refund decision, we offer the following escalation process:

Mediation

30-day mediation period with a neutral third party

Arbitration

Binding arbitration as specified in our Terms of Service

6. Special Circumstances

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control including:

  • Natural disasters
  • Government actions
  • Internet service failures
  • Pandemics or health emergencies

Goodwill Refunds

At our discretion, we may issue goodwill refunds or credits in exceptional circumstances, even if not strictly required by this policy, to maintain client relationships and satisfaction.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Note: The refund policy in effect at the time of project agreement signing governs that specific project.

Need Assistance?

Our support team is here to help with any refund-related questions or concerns:

Email Support

info@ranjantechnovate.com

Response within 24 hours

Phone Support

+91 9508132335

Mon-Fri, 9AM-6PM EST

Live Chat

Available on website

Real-time support

Important Notice

This refund policy is part of our Terms of Service. By using our services, you acknowledge and agree to these terms. For projects with custom agreements, the specific terms in your Service Agreement take precedence over this general policy.